Returns and Repairs
Returns, Refunds and Exchanges Policy
Repairs
In some cases, AAT may be able to repair or coordinate the repair and/or recertification of your product. Contact us to discuss your options.Returns & Exchanges
To qualify for a refund, your item must be returned within 30 days of the date of purchase, be unused in its original packaging, possess a manufacturer defect, or have backordered status. All refunds are transmitted via the original method of payment.
Items in like new condition that do not qualify for a refund, may be accepted in exchange for store credit at AAT's discretion. A restocking fee or other similar charges may be deducted from the total credit value. Once issued, credit can be used to purchase any product offered by AAT for a period of 24 months.
Purchaser is responsible for all shipping and fees for any return or exchange.
To return your item:
1. Use the contact page to request a return and we will assign you a Return Authorization #
2. Mail your returned item to:
Aerial Adventure Technologies
Returns Department, Return Authorization #
162 Timber Lakes Dr.
Todd, North Carolina 28684
3. Include in your package a signed letter stating the reason for your return and the original receipt. Return Exceptions
All purchases of products marked "Closeout"are final and not eligible for return, exchange, or refund.
Orders for custom items cannot be returned for a refund or exchange, nor can items that have been opened and/or had the original packaging and documentation altered or removed. These include many soft goods, climbing harnesses, carabiners, and other equipment that are typically used in life-critical applications.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Contact us to see if your item qualifies.