Returns, Refunds and Exchanges Policy


In some cases, AAT may be able to repair or coordinate the repair and/or recertification of your product. Contact us to discuss your options.

Returns & Exchanges

To qualify for a refund, your item must be returned within 30 days of the date of purchase, be unused in its original packaging, possess a manufacturer defect, or have backordered status. All refunds are transmitted via the original method of payment. 

Items in like new condition that do not qualify for a refund, may be accepted in exchange for store credit at AAT's discretion.  A restocking fee or other similar charges may be deducted from the total credit value.  Once issued, credit can be used to purchase any product offered by AAT for a period of 24 months.

Purchaser is responsible for all shipping and fees for any return or exchange.

To return your item:

1. Use the contact page to request a return and we will assign you a Return Authorization #
2. Mail your returned item to:
Aerial Adventure Technologies
Returns Department, Return Authorization #
162 Timber Lakes Dr.
Todd, North Carolina 28684
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Orders for custom items cannot be returned for a refund or exchange, nor can items that have been opened and/or had the original packaging and documentation altered or removed. These include many soft goods, climbing harnesses, carabiners, and other equipment that are typically used in life-critical applications. 

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Contact us to see if your item qualifies.