At Aerial Adventure Technologies, we are committed to ensuring a seamless and efficient shipping and delivery process for all our valued customers. Our priority is to deliver your orders safely and promptly, while keeping you informed at every step of the way. Please read the following policy to understand our procedures and guidelines regarding shipping and delivery.
Once your order is placed on our website, our team will begin processing it within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.
We offer a range of shipping options to cater to your needs, including flat rate, ground/economy, expedited, overnight shipping, and freight shipping. Common carriers we use are USPS, UPS, & FedEx (excluding freight carriers). The available shipping methods and their associated costs will be presented during the checkout process.
Certain oversized items may only be shipped via freight. For freight rates, please contact our customer support team.
Shipping times may vary depending on your location, chosen shipping method, and product availability. Individual product pages will note product availability and any exceptions to the shipping timeframe. All estimated transit times below exclude product availability and order processing time.
- Flat Rate: ~5-10 business days for delivery
- Ground/Economy: ~4-7 business days for delivery
- Expedited: ~2-4 business days for delivery
- Overnight: ~1-2 business days for delivery depending on time order was placed
- Freight: Varies, contact customer support for details
Please note that unforeseen circumstances such as weather conditions or other factors beyond our control might affect delivery times. Estimated shipping times do not apply to the following circumstances.
- Products shipping to Alaska, Hawaii, US territories, PO boxes, APO addresses, or to international addresses
- Pre-orders, backorders, or products not immediately available to ship
- Items that must be shipped via freight
We may at times offer free shipping promotions. Some of these offers may have minimum order value requirements. In these cases, the order total after any promotions or credits are applied will be used as the qualifying total, exclusive of taxes or other applicable fees.
Free shipping applies to flat rate and ground/economy shipping methods within the contiguous US only. Expired free shipping coupons or promotions will not be accepted. Free shipping offers may be modified or terminated at any time without notice.
We offer international shipping to various destinations; however, we are prohibited from shipping certain brands outside of the United States. Orders for international shipping must be processed manually; please contact customer support for assistance.
Please be aware that international shipments may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the recipient.
Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the progress of your shipment and estimate its expected delivery date.
It is crucial to provide accurate and complete shipping information during the checkout process.
Aerial Adventure Technologies will not be held responsible for delays or misdirected shipments due to inaccurate or incomplete addresses provided by the customer.
Order Tracking and Support
If you have any questions or concerns regarding your shipment, you can contact our customer support team at +1 828-264-0751. Our team will be available to assist you with tracking your order and addressing any inquiries you may have.
We strive to provide excellent customer service and ensure that your orders are delivered to you in a timely manner. We appreciate your trust in us and will continually work to enhance your shopping experience. If you have any further questions about our shipping and delivery policy, please feel free to reach out to us.
This policy is subject to change without prior notice. Please refer to the policy on our website for the most up-to-date information.
Last updated: September 20, 2023